Nikon Australia Returns Policy for products purchased online

The following Returns Policy:

• does not effect any rights you may have under the consumer guarantees regime contained in the Australian Consumer Law, which is set out at Schedule 2 to the Competition and Consumer Act 2010 (ACL), as amended from time to time, or other similar legislation of a state of territory of Australia; and
• is subject to any rights you may have under any express warranty provided by Nikon Australia Pty Limited ("Nikon") (refer to "Nikon Warranty Conditions").

No refunds for change of mind purchases

Please choose carefully as Nikon does not provide refunds or returns if you change your mind.

Faulty products - major problem

If the product supplied to you by Nikon fails to comply with any consumer guarantee and has a major problem, you may either:

• obtain a refund or replacement (if available); or
• choose to have the product repaired; or
• keep the product and recover compensation for any reduction in the value of the goods caused by the major problem.

Products will have a major problem when:

• you would not have purchased the product if you had known about the problem; or
• the product is unsafe; or
• the product is significantly different from the description, sample or demonstration model you were shown; or
• the product is substantially unfit for a purpose that you told Nikon about, and cannot be made fit within a reasonable time.

Faulty products – non major problem

If the product supplied to you by Nikon fails to comply with any consumer guarantee and the failure is not a major problem, Nikon may either:

• repair the product within a reasonable time; or
• provide a refund; or
• replace the product with an identical product.

How do I obtain a refund or exchange?

All goods must be assessed by Nikon before any refund, repair or replacement is provided.

If you want to return an order, please fill out the Returns form at http://store.mynikonlife.com.au/returns. Once your submission has been received, our customer service team will contact you to organise a time and location to pick up the goods.

All goods to be assessed must be accompanied by proof of purchase from Nikon, such as a receipt. Please also include all original box contents, including any batteries, cords, cables or instruction books.

If you are entitled to a refund, your refund will be provided based on the original payment method used, or as otherwise decided by Nikon.

Loss of data

The repair or replacement of products by Nikon may result in loss of data. Customers are responsible for creating a back-up of any data stored on a product before that product is returned to Nikon.

Further information

If you have any further questions in relation to Nikon's returns policy please contact Nikon Australia Pty Ltd at 1300 366 499, or write to us at: